Privacy Policy

Effective Date: October 28, 2024

We value your privacy and are committed to protecting your personal information. This Privacy Policy details how we collect, use, protect, and share the information you provide when using our website and services. Please read this policy carefully to understand our practices.

1. Information Collection

We may collect the following types of information:

• Personal Information: When you register an account, place an order, fill out a survey, or contact us, we may collect your name, email address, phone number, mailing address, payment information, and other identifying information.
• Usage Information: We collect information about your access to and use of our website, including the pages visited, browsing time, links clicked, search queries, and your behavior patterns on the site.
• Device Information: We may collect information about the device you use, such as device type, operating system, browser type, IP address, and unique device identifier.
• Location Information: In some cases, we may collect your location information to provide more personalized services.
• Cookies and Tracking Technologies: We may use cookies and other tracking technologies to collect information about your website usage to improve the user experience and provide personalized services.

2. Information Use

The information we collect may be used for the following purposes:

• Order Processing: To process your orders, handle shipments, and confirm information.
• Customer Support: To provide customer service, respond to your inquiries, requests, and complaints.
• Service Improvement: To analyze usage data to improve our website and services and enhance the user experience.
• Personalized Marketing: To send you updates, promotional information, and surveys about our products and services based on your preferences (if you consent to receive them).
• Security Assurance: To monitor and analyze potential fraudulent activities and ensure the security of our website and services.

3. Information Protection

We take reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Using encryption technology to protect the transmission of sensitive information.
• Regularly reviewing our security procedures and technologies to address emerging threats.
• Restricting access to personal information to authorized employees and service providers only.

4. Information Sharing

We will not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with partners and third – party service providers to provide services to you (such as payment processing, logistics, and customer support).
• Legal Requirements: We may disclose your information when required by law to comply with legal processes, respond to subpoenas, protect our rights, or investigate potential fraud.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business. We will notify you of such changes.

5. User Rights

You have the right to access, correct, or delete your personal information. Specific rights include:

• Right of Access: You can request access to the personal information we hold about you.
• Right of Correction: If your personal information is inaccurate or incomplete, you have the right to request correction.
• Right of Deletion: In certain circumstances, you can request the deletion of your personal information, such as when the information is no longer needed.
• Opt – out of Marketing: You can choose not to receive our marketing communications by clicking the unsubscribe link in the communication or contacting us directly.

6. Children’s Privacy

We do not intentionally collect personal information from children under the age of 13. If we discover that we have collected such information, we will take steps to delete it as soon as possible. If you believe we have inadvertently collected personal information from a minor, please contact us promptly.

7. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect upon posting. We encourage you to review this policy regularly to stay informed of any updates. In case of significant changes to the policy, we will notify you via email or on our website.

8. Contact Us

If you have any questions or comments about our Privacy Policy, please contact us using the following methods:

• Email: zelinchen1998@163.com
• Phone: 86 – 15876576888
• Address: Buildings 17 – 18, Zhongnan High – tech Innovation Valley, Xiqiao Town, Nanhai District, Foshan City, Guangdong Province, China
• Website: https://www.hopepm.com/english/contact/